Selasa, 21 Oktober 2008

What is Leadership? By Kevin Stirtz

Leadership is what every organization needs and so few have in adequate supply. Part of leadership is what the first President Bush called "the vision thing". It's the ability to see what does not exist and then gather, mold and shape the resources needed to make it happen.

Part of leadership is passion for the purpose and the mission of the organization. But it needs to be passion with direction and focus. It needs to have strength of character; courage, integrity and fairness or it cannot sustain itself.

Leadership needs to have drive and initiative. It needs to have faith that what you are doing is the right thing. It needs to inspire that same faith in others because leadership understands that you can't do anything worthwhile alone.

Leadership is what plows the road of doubt, fear and uncertainty. Leadership paves the way for others to help create something that did not previously exist. Leadership has broad shoulders but a gentle heart.

Leadership changes our world. It's not about power but it empowers anyone it touches. Leadership makes things clear and simple and forthright. Leadership makes all good things possible.

To be a leader is to see the future. A leader sees what is not yet there but what is possible.

In the end, leadership is about faith and people and purpose. It's about having the vision to know what to do, the faith that it's the right thing to do and the courage to enlist others in the pursuit of your vision.

Kevin Stirtz is the "Amazing Service Guy". He is a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Kevin has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of his Amazing Service Toolkit athttp://amazingserviceguy.com

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